top of page
SignGo-logo

Privacy Policy

1. Who We Are
 
SignGo is the "Data Controller" for the personal information we collect. This means we decide how and why your data is processed.

  • SignGo

  • Email: info@signgo.uk

  • Location: Mobile Services Hampshire/East Hampshire
     

2. The Data We Collect
 
We only collect the information necessary to provide our services. This includes:

  • Contact Details: Name, email address, phone number, and site address for installation/delivery.

  • Business Information: Company name and VAT details (if applicable).

  • Technical Data: Your IP address and how you use our website (via cookies).
     

3. Why We Need Your Data (Lawful Basis)
 
Under UK law, we must have a valid reason to use your data. We rely on:

  • Contractual Necessity: We need your details to provide quotes, fulfill your orders, and carry out on-site sign writing.

  • Legitimate Interests: To respond to your enquiries and improve our mobile services.

  • Legal Obligation: For tax purposes and HMRC record-keeping.
     

4. How Long We Keep It
 
We only keep your information for as long as necessary.

  • Enquiries: If you don't book a job, we delete your details after [e.g., 6 months].

  • Customer Records: We hold invoice data for 6 years to comply with UK tax laws.
     

5. Who We Share Data With
 
We do not sell your data. We only share it with essential third parties, such as:

  • Payment Processors: To handle secure transactions.

  • Accountants/HMRC: For professional and legal compliance.

  • Delivery Partners: If we are shipping site boards or flags directly to you.
     

6. Your Rights
 
You have the following rights under UK GDPR:

  • Access: You can ask for a copy of the data we hold about you.

  • Correction: You can ask us to fix inaccurate information.

  • Deletion: You can ask us to delete your data (where legal obligations don't require us to keep it).

  • Withdraw Consent: If you signed up for a newsletter, you can unsubcribe at any time.
     

7. How to Complain
 
If you have a concern, please contact us directly first. If we can't resolve it, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

bottom of page