Privacy Policy

1. Who We Are
 
SignGo is the "Data Controller" for the personal information we collect. This means we decide how and why your data is processed.

• SignGo

• Email: info@signgo.uk

• Location: Mobile Services Hampshire/East Hampshire
   

2. The Data We Collect
 
We only collect the information necessary to provide our services. This includes:

• Contact Details: Name, email address, phone number, and site address for installation/delivery.

• Business Information: Company name and VAT details (if applicable).

• Technical Data: Your IP address and how you use our website (via cookies).
   

3. Why We Need Your Data (Lawful Basis)
 
Under UK law, we must have a valid reason to use your data. We rely on:

• Contractual Necessity: We need your details to provide quotes, fulfill your orders, and carry out on-site sign writing.

• Legitimate Interests: To respond to your enquiries and improve our mobile services.

• Legal Obligation: For tax purposes and HMRC record-keeping.
   

4. How Long We Keep It
 
We only keep your information for as long as necessary.

• Enquiries: If you don't book a job, we delete your details after [e.g., 6 months].

• Customer Records: We hold invoice data for 6 years to comply with UK tax laws.
   

5. Who We Share Data With
 
We do not sell your data. We only share it with essential third parties, such as:

• Payment Processors: To handle secure transactions.

• Accountants/HMRC: For professional and legal compliance.

• Delivery Partners: If we are shipping site boards or flags directly to you.
   

6. Your Rights
 
You have the following rights under UK GDPR:

• Access: You can ask for a copy of the data we hold about you.

• Correction: You can ask us to fix inaccurate information.

• Deletion: You can ask us to delete your data (where legal obligations don't require us to keep it).

• Withdraw Consent: If you signed up for a newsletter, you can unsubcribe at any time.
   

7. How to Complain
 
If you have a concern, please contact us directly first. If we can't resolve it, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.